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Why does the literature state the PalmGuitar® is 28” long,
but the web site shows it as only being 26” long … which is
correct?
All PalmGuitars® are 26” long. The
PalmGuitar® case is 28” long … we made this typo in our
first published literature, and only recently caught the
oversight. It has been corrected in the online literature,
and all subsequent literature. Sorry for any inconvenience.
Is the PalmGuitar® indestructible?
No – While graphite instruments are
extremely durable and dimensionally stable over a wide
operating range, the PalmGuitar® is not indestructible. The
exterior surface is a thin graphite filled epoxy gel coat –
the interior of the instrument contains many composite
structures, designed to promote the tonal and sustain
characteristics of the instrument, all held together in a
molded low density matrix. The graphite filled gel coat
exterior is very rigid and dimensionally stable; however, it
is not designed to have superior impact resistance. If you
drop your PalmGuitar®, it is likely to break. This is
especially true of the area around the headstock. For more
information, download the Owners Manual.
What happens if I break my PalmGuitar®?
Accidental damage is not covered under
the lifetime warranty. Please contact the factory for
instructions on returning your instrument for repair. If we
can estimate the costs for the repair without examining the
instrument, we’ll issue a quotation for the work and
authorize you to ship the instrument to us. If we cannot
estimate the costs without examining the instrument, ship it
to us and we’ll issue a repair quotation for your approval
prior to making the repairs.
What kind of guitar cord should I use with my PalmGuitar®?
Though any high quality ¼” guitar plug
will work, you should ALWAYS use a right angle ¼” plug to
insert into your instrument. A right angle plug will be more
comfortable when playing sitting down, and is far less
likely to damage the instrument body if it is dropped.
Can I play my PalmGuitar® on an airplane?
For the moment, most airlines do permit you to play your
PalmGuitar® in flight, as long as you are not using any
peripherals that do not conform to FAA standards (like a
wireless output). If in doubt, consult your airline prior to
flight time. Naturally, if flight attendants request that
you do not play your instrument in-flight, it is an
excellent idea to calmly put it away. Airline restrictions
have tightened recently. During a flight, the flight crew
always represents the rule of law.
Do you make a full scale instrument?
At the current time we do not make any
instruments other than the 20.239” scale.
What kind of strings should I use on my PalmGuitar®?
You can use any kind or gage of
electric guitar strings that you prefer. If you want to
change the gage of strings that were on your instrument when
it was delivered, you may want to reset the intonation of
your instrument. For more information, download the Owners
Manual.
Do I have to change strings on my PalmGuitar® one at a time?
Most luthiers advise that guitar
strings be changed one at a time to avoid disturbing the
neck relief of the instrument. The neck on your PalmGuitar®
has an extremely high modulus of torsion so you can safely
clip off all the old strings at once, and then restring the
instrument.
The strings on my PalmGuitar® feel too soft or bend too much
… is there a solution?
Yes – simply install progressively
heavy sets of strings until you find one that you prefer.
The short scale of the PalmGuitar® causes the tension on the
strings to be lower than they would be on a normal scale.
Increasing the string gage helps to compensate for the low
tension. Once you find your favorite string gage, you may
want to readjust the intonation for that gage.
When I play some notes, they sound sharp … does my
PalmGuitar® need to be reintonated?
Possibly, but probably not. The short
scale of the PalmGuitar® causes the tension on the strings
to be lower than they would be on a normal scale. When you
are playing a note with a lower than normal string tension,
it is easy to push the string all the way to the surface of
the fingerboard, rather than just onto the tops of the
frets. This bends the string enough to cause the pitch to go
sharp. Increasing the string gage helps to compensate for
the low tension. Once you find your favorite string gage,
you may want to readjust the intonation for that gage. For
more information, download the Owners Manual.
I can’t play the PalmGuitar® on my knee … is there any
solution?
Yes – if you wish, we can modify your
guitar to accept a knee rest. This will require a factory
modification to your instrument. For more information,
including a picture of a knee rest modification, download
the Owners Manual.
The PalmGuitar® doesn’t balance right on the strap … is
there any solution?
Yes – if you wish, we can modify your
guitar to include a strap arm extender. This will require a
factory modification to your instrument. For more
information, including a picture of the strap arm extender
modification, download the Owners Manual.
How can I adjust the truss rod?
The PalmGuitar® does have a truss rod;
however, graphite instruments are unique in that the truss
rod only needs adjusting once (directly after the molding
process). Thereafter, no further adjustment should be
necessary. Attempting to adjust your truss rod may cause
damage, especially since it requires the removal of the
pickup. If you believe that the truss rod on your PalmGuitar®
needs adjusting, please consult the factory.
How can I raise or lower my pickup? How can I remove the
pickup?
The pickup is designed to be at a fixed
height at the factory, and is bonded in place with a
silicone adhesive. Removing the pickup requires special
tooling, and should not be attempted. Should you have a need
to remove or replace the pickup, please contact the factory.
How do you change the strings with LSR Tuners?
For detailed instructions on changing
strings with LSR tuners, please download and consult the
Owners Manual, or visit the LSR Web site at:
http://members.aol.com/intertunei/LSR.tuners/
I can’t get the locking mechanism to engage with LSR Tuners
… is there any solution?
For detailed instructions on the
operation of LSR tuners, please download and consult the
Owners Manual, or visit the LSR Web site at:
http://members.aol.com/intertunei/LSR.tuners/
On occasion, when the string lock mechanism is completely
disengaged, it can be frustrating getting it to reengage. We
suggest you practice the procedure with a spare set of
strings.
Some of my LSR tuners appear to be loose … is there any
solution?
LSR uses a keyway slot to prevent the
tuning keys from rotating after installation. On occasion,
this keyway slot can become worn, causing the tuner to
appear to be loose, even though the retaining nut appears to
be tight. If this happens, please contact us immediately to
schedule your instrument for warranty repair. We have the
ability to repair the worn keyway slot and will do so at no
charge.
When I turn the volume knob, the tone knob turns too … is
there any solution?
If either of the knobs on your
concentric volume/tone controls become slightly loosened,
they can easily be retightened with the proper allen wrench
(usually, 1.5mm). When tightening, or repositioning the
volume knob, make sure to leave a slight gap (approx. 1/32”)
between the top of the tone ring and the bottom of the
volume knob. This should prevent co-rotation of the knobs.
How can I clean my PalmGuitar®?
The PalmGuitar® can be cleaned with
virtually any mild cleaning compound, or soft cloth. To
remove minor abrasions, you can use #0000 steel wool on the
graphite surface (taking care not to let any steel wool
fibers cling to the pickup, possibly causing a short). For
more information, download the Owners Manual.
The nut on my PalmGuitar® has become corroded … can I clean
it?
The nut, or more properly, the string
retainer on your PalmGuitar® is made of polished, solid
brass. It is polished, but not lacquered, so that it can
serve as an indicator of the overall environmental condition
of your instrument. The nut will gradually darken over time
– this is normal. If you wish to clean it, any mild brass
cleaner will work fine and will not damage the surrounding
structure. If it becomes corroded however, it may indicate
that the instrument has been exposed to high levels of
corrosive moisture or salt water that could cause damage to
the electronics. We’d suggest you contact us, and possibly
send your instrument in for a brief checkup. For more
information, download the Owners Manual.
How do I adjust the intonation of my PalmGuitar®?
The ABM bridge on the PalmGuitar® is
designed to be easily adjusted for action, string height,
and intonation. If you are not familiar with the procedure
for adjusting the intonation, any qualified guitar
technician can perform the set-up for you, or for a detailed
procedure on doing it yourself, please download and consult
the Owners Manual.
Some of my strings have begun to buzz … is there any
solution?
The ABM bridge on the PalmGuitar® is
designed to be easily adjusted for action, string height,
and intonation. If you experience string buzz, chances are
the fine adjustment screws on your bridge have loosened
under normal playing conditions or traveling. Try
readjusting the string height to eliminate the buzz – for
more information on how to do this, please download and
consult the Owners Manual. If adjusting the string height
does not correct the buzz, or if the string height needed to
remove the buzz is too high for your playing style, please
contact us for a potential warranty repair.
My PalmGuitar® doesn’t sound as clear as it did when it was
new … is there a solution?
Yes – change your strings. Guitar
strings normally oxidize under normal playing conditions. As
strings oxidize, they begin to lose their normal brightness,
and should be replaced. Since the PalmGuitar® is designed to
be used in a wide operating environment, the strings may
oxidize more quickly and need replacement more frequently.
This problem is often more noticeable with strings that are
under lower than normal tension, so lighter gage strings
will lose their brilliance sooner than higher gage strings.
It is good practice to change strings often on any guitar to
maintain proper tone.
My PalmGuitar® doesn’t seem to stay in tune anymore … is
there a solution?
Yes – two solutions. First, check to
see if you have properly locked the tuner string-lock
mechanism. If you can pull the string through the post, it
is not securely locked. Second, change your strings. Guitar
strings oxidize under normal playing conditions. As strings
oxidize, they also lose their ability to hold a proper
pitch. Since the PalmGuitar® is designed to be used in a
wide operating environment; the strings may oxidize more
quickly and need replacement more frequently. This problem
is often more noticeable with strings that are under lower
than normal tension, so lighter gage strings often lose
their ability to hold pitch sooner than higher gage strings.
It is good practice to change strings often on any guitar to
maintain proper pitch.
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